Targets

Employees

• Our appraisal process is under review. Our plan is to build a programme into our annual appraisals that identifies our employees’ specific skills and maps a suitable development course. Our target is to have a development plan in place for each employee by the end of the year
• We recently undertook our first employee satisfaction survey. We had a response rate of 68 per cent and are in the process of analysing the results. Our target is to identify specific areas for improvement, discuss alternatives and solutions with employees and take appropriate action

Community

• Since it started in January, eight employees have signed up to take part in the Give As You Earn scheme. Our target for the next review is to double that figure. We will do this through monthly payroll reminders and blogs
• We’re a little disappointed at the small number of employees that make use of our Employee Matched Giving scheme, so far only four people this financial year. We will continue to raise awareness of the scheme and hope to double the number of employees taking advantage of the scheme over the next 12 months

Environment

• We are now using a plug-in voltage meter to measure – for the first time – energy use across the company. Our target is to reduce the amount of energy each of our employees consumes by an average of 15 per cent
• Although we no longer use recycled printer cartridges due to poor quality, we have not abandoned the possibility of finding an alternative. We aim to continue the search for quality printer cartridges that are kind to the environment

Clients and suppliers

Ensuring we take all our stakeholders into account is a key part of our evolving CSR strategy. This means that as we firm up our commitment to employees, we do the same in our relationships with clients and suppliers.

• We are proud of the long-term relationships we have developed with many of our clients. This does not mean we are complacent and we’re currently putting together a client satisfaction survey. Based on the feedback we receive, our target is to put in place a number of initiatives to improve the services we provide to our clients
• Many of our suppliers are small businesses like us, and we understand the need for prompt payment for services. We aim to leave no bill or invoice outstanding in our dealings with suppliers. We also hope to develop a supplier satisfaction survey in the coming months to help us continue to improve our supplier relationships